Healthcare System Overview

An In-Depth Look into the Healthcare System

Bear Valley Community Healthcare District is a rural, community-governed healthcare system serving Big Bear Valley from its hospital and clinics in Big Bear Lake, California. The district has served the mountain since 1974 and functions as the primary source of medical care for a community where the nearest larger hospitals are an hour or more down the mountain. Its stated goal is to let patients get the care they need without leaving the mountain.

Facility Snapshot

Attribute Detail
Facility type Critical Access Hospital
Ownership Government, community healthcare district
Founded Opened July 5, 1974
Location 41870 Garstin Dr, Big Bear Lake, CA 92315
Classification Rural, San Bernardino County
Licensed beds 9
Employees Approximately 139
Emergency Department 7-bed treatment area
Inpatient EMR TruBridge

Bed, employee, and volume figures are drawn from Definitive Healthcare. Founding, service, and leadership details are drawn from the district website.

Service Lines

The district operates well beyond a typical small rural hospital, offering a broad mix of primary, specialty, and support services under one system:

  • Primary care: Family Medicine, Internal Medicine, and the Family Health Center
  • Emergency Department and Urgent Care
  • Specialty care: cardiology, endocrinology, nephrology, orthopedic surgery, pain management, podiatry, pulmonology, and surgical services
  • Behavioral health, addiction medicine, and medical stabilization (detox)
  • Imaging: digital radiology, CT, ultrasound, bone density, and mammography
  • On-site laboratory with most routine testing resulted same day
  • Rehabilitation, respiratory therapy, and wound care
  • Skilled nursing facility and swing bed care
  • Optometry and ophthalmology, chiropractic, acupuncture, dental clinic
  • Veterans services, telehealth, WIC, and the MOM and DAD parenting project

Community and Service Area

The district serves the residents of and visitors to Big Bear Valley. It is a strong Veterans Affairs community care provider with a large local VA population, which lets veterans receive care locally instead of driving to Loma Linda or Long Beach. The patient base is heavily weighted toward government payers, with a payer mix of about 42 percent Medi-Cal, 18 percent Medicare, and a large share of Medicare Advantage.

Recognition

Bear Valley Community Hospital consistently ranks as a top-performing critical access hospital in Riverside and San Bernardino counties under the HCAHPS national hospital comparison survey.

Growth and Investment

The district is in an active growth phase under CEO Evan Rayner, with a focus on expanding services and keeping care local. Current and planned investments include:

  • Neurology service launching this month
  • A planned MRI
  • On-site dialysis capability for emergency cases
  • A submitted hub-and-spoke funding proposal with Arrowhead Regional for OB and maternal-fetal medicine services
  • A planned replacement hospital

Leadership

Role Name
Chief Executive Officer Evan Rayner
Chief Financial Officer Jim Schlenker
Chief Operating Officer and Chief Nursing Officer Kerri Jex
VP of Quality, Risk, and Outpatient Services Sheri Mursick, RN, BSN
Human Resources Director Erin Wilson
Medical Director Steven Knapik, DO

Mission and Vision

The district's vision is to be the premier provider of emergency medical and healthcare services in Big Bear Valley. Its mission is to deliver the highest quality of healthcare to the residents of and visitors to Big Bear Valley through the most effective use of available resources.

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